Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited options are available at checkout. International shipping may take 10–20 business days depending on customs clearance.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to mice, headphones, and controllers shipped to addresses within the United States.
What is your return policy?
You may return unused, unopened items within 30 days of delivery for a full refund. To initiate a return, please email [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the item.
Are your products covered by a warranty?
All mice, headphones, and controllers sold on NezaSummit come with a manufacturer’s warranty of at least 12 months. For specific warranty details, please refer to the product page or contact the manufacturer directly.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. After that, the order enters processing and cannot be changed. Please email [email protected] immediately if you need assistance.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your delivery status.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please email [email protected] within 48 hours of delivery. Include your order number, a photo of the issue, and a brief description. We will arrange a replacement or refund at no extra cost.
Do you sell replacement parts or accessories?
Currently, NezaSummit only sells full products (mice, headphones, and controllers). We do not offer individual replacement parts. For spare parts, please contact the product manufacturer.
How can I contact customer support?
For any questions or concerns, please email [email protected]. Our team typically responds within 24 hours during business days.