Shipping policy

Shipping Policy

At NezaSummit, we are committed to delivering your Mice, Headphones, and Controllers in a timely and secure manner. Please review our shipping policy below for detailed information on how we process and deliver your orders.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all products in our store, including Mice, Headphones, and Controllers. Standard Shipping provides tracking for every order, ensuring you can monitor your package from our warehouse to your doorstep.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or thresholds for waived fees. The shipping cost is calculated based on the total weight of your order and your delivery address. You will see the exact shipping charge at checkout before completing your purchase.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. We will notify you via email if any delays occur.

Delivery Time

Once your order is shipped, Standard Shipping typically delivers within 5–10 business days, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or weather conditions.

Order Tracking

After your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package. Please use this information to monitor your shipment’s progress.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. NezaSummit is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and provide a suitable solution, such as a replacement or refund.

International Shipping

Currently, NezaSummit ships to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please check your local customs policies before placing an order.

Contact Us

For any questions or concerns regarding your shipment, please email us at [email protected]. Our team will respond within 24–48 hours.