Refund policy
At NezaSummit, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. Please review our refund policy below for detailed information on returns and exchanges.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse refunds for items that show signs of wear, damage, or missing components.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used software, including digital downloads or activation codes.
- Items marked as "final sale" or "clearance" at the time of purchase.
- Products damaged due to improper handling or misuse by the customer.
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timelines
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the credit.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same model, please email us at [email protected] with your order details. We will arrange a replacement after verifying the issue.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage or discrepancy, and we will provide a prepaid return label and a full refund or replacement.
Contact Us
For any questions regarding this policy, please reach out to our support team via email at [email protected]. We aim to respond within 24 hours on business days.